Policies

---

I generally begin with an hour session to get to know better what you'd like to achieve with coaching. After that we’ll create a plan specifically for you of how many times and which sessions suit you best. There's a 24-hour cancellation policy. If there's any emergency arising and the session needs to be cancelled, you'll get a "free pass" or the first time. After that, to be fair with all other clients that might have b looked that time and to be fair with my time, full charges will apply for sessions cancelled less than 24-hours. 

Please call me at 818-669-2948 or email me at ceo@businessblockbuster.com as soon as you know you need to reschedule.

I store all information electronically, identified only by initials. No information will be sold or otherwise disclosed. I guarantee never to use your details or anything you say without getting your permission first.

If I ever say or do something that is upsetting or doesn’t feel right, please let me know. I am committed to do my best to take responsibility if I said or did something and to make my best effort to acknowledge the truth and apologize without excuses. Open and honest communication is the utmost importance to me.

Casual email contact - yes! I’m open to answering short questions or reading email updates about how things are unfolding between sessions. I welcome receiving occasional insights and journaling. 

Emergency Questions or Sessions - for more extended or pressing questions or issues, I do my best to make time available. My usual rates for a phone session or emailing/texting back and forth apply. 

Casual phone contact - no. I enjoy offering sessions by phone. They are one of my main methods of coaching, so if phone sessions work for you, great!  However, I do not offer casual phone contact between sessions. If you have an issue you’d like to talk about on the phone, my usual rates apply, and can be pro-rated for the time we talk. I understand that sometimes a twenty minute talk can be helpful, and do my best to be available for phone sessions outside of our regularly scheduled sessions when needed.

 If you're running late more than 5 minutes for a 30min session or more than 10min for a 60min session, we won't be able to have the session in order to honor the quality of my services. The first time you'll be able to reschedule the session for no extra charge. After that, the session will count as a used session and charges will apply despite of missing the session. Because I may have more sessions a day, despite running late I may still have to end on time. Thank you for understanding!

Payments are accepted online via Pay Paypal. All major credit cards or your PayPal account can be used to complete the transaction. You'll find the 'Book Now' button under the 'Sessions' tab next to the respective sessions you'd like to choose.